Refund policy

Return & Refund Policy

At PrintOne1, we want you to shop with confidence. Please review this Return & Refund Policy carefully before requesting a return.

1. 30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must generally be:

  • In the same condition in which you received it
  • Unworn and unused
  • With all original tags attached
  • In its original packaging

You will also need to provide your receipt, order confirmation, or other proof of purchase.

To start a return, you must first contact PrintOne1.

Please do not send any product back before receiving return authorization and return instructions from us.

Once we receive your request, PrintOne1 will review it and contact the relevant supplier or fulfillment provider on your behalf.

If the supplier approves the return, the supplier will provide the appropriate return instructions, return address, and, where applicable, a return authorization code, reference number, or other return identification details.

PrintOne1 will then provide these details to you.

The product must only be returned after you have received the approved return instructions.

Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.

This does not apply where the item is confirmed to be defective, damaged, or incorrect and applicable consumer protection law requires the seller to cover the return.

2. Damages and Issues

Please inspect your order as soon as possible after delivery.

Contact us promptly if:

  • Your item arrives damaged
  • The product is defective
  • You receive the wrong item
  • An item is missing
  • There is another problem with your order

Please provide your order information and, where appropriate, clear photographs showing the issue.

This information allows PrintOne1 and the relevant supplier to review the case and determine the appropriate solution.

Where necessary, PrintOne1 will contact the supplier or fulfillment provider on your behalf.

If the product is confirmed to be defective, damaged, or incorrect, the case will be handled in accordance with applicable consumer protection laws and the relevant return procedures.

3. Change-of-Mind Returns

Returns requested because of personal preference, including size preference, color preference, style preference, or simply changing your mind, may be accepted if the product meets the return conditions listed above.

Before returning any item, the customer must first contact PrintOne1 and submit a return request.

After the request has been reviewed, PrintOne1 will contact the relevant supplier or fulfillment provider on the customer's behalf to request authorization for the return.

If the supplier approves the return, the supplier will provide the applicable return authorization code, return reference number, or other return identification details, together with the correct return address and instructions.

PrintOne1 will then provide these details to the customer.

The customer must follow the provided return instructions and include or reference the return authorization code where required.

The return code or reference number is used to identify and verify the return with the supplier and helps ensure that the returned package can be matched to the correct order and return request.

Customers must not return an item before receiving the approved return instructions from PrintOne1.

For change-of-mind returns, the customer is responsible for all return shipping costs and any other costs related to returning the item, except where applicable law requires otherwise.

Approval of a return request does not automatically guarantee a refund.

The returned product must first be received and inspected in accordance with this policy.

4. International Returns

Some products may need to be returned directly to the relevant supplier or to an international fulfillment or return facility.

Because PrintOne1 works with different suppliers and fulfillment providers, the return address may be different from the address shown on the original shipment.

For this reason, customers must not send a product back to the original sender's address unless PrintOne1 has specifically confirmed that address for the return.

The international return process is generally as follows:

  1. The customer contacts PrintOne1 and requests a return.
  2. PrintOne1 reviews the request.
  3. PrintOne1 contacts the relevant supplier or fulfillment provider.
  4. The supplier reviews the return request.
  5. If the return is approved, the supplier provides the correct return address, instructions, and, where applicable, a return authorization code or reference number.
  6. PrintOne1 provides the approved return details to the customer.
  7. The customer sends the item only after receiving these instructions.

The return authorization code or reference number must be used exactly as instructed so that the supplier can identify and process the returned item correctly.

For international returns, unless otherwise required by applicable law, the customer is responsible for costs associated with the return, including where applicable:

  • Return shipping costs
  • Customs duties
  • Import taxes
  • Customs processing fees
  • Carrier fees
  • Handling fees
  • Other charges imposed during the international return process

Customs authorities, shipping companies, or other service providers may impose additional charges that are outside the control of PrintOne1 and the supplier.

Payment of customs duties, taxes, or processing fees does not guarantee successful customs clearance.

PrintOne1 cannot be held responsible for a returned package that is lost, rejected, abandoned, incorrectly addressed, or unable to complete customs clearance for reasons outside our reasonable control.

Customers are responsible for following the return instructions provided to them and ensuring that the parcel is sent to the correct authorized return address.

We strongly recommend using a shipping method that provides tracking information and keeping the shipping receipt and tracking number until the return and refund process has been completed.

5. Return Authorization

All returns require prior authorization.

Customers must contact PrintOne1 before returning any product.

Once a return request is received, PrintOne1 will review the request and contact the relevant supplier or fulfillment provider to determine whether the return can be accepted and where the product must be sent.

If the supplier authorizes the return, PrintOne1 will provide the customer with:

  • The approved return address
  • Return shipping instructions
  • The applicable return authorization code or reference number, where required
  • Any additional instructions provided by the supplier

The return authorization code or reference number is an important part of the return process.

It allows the supplier to identify the returned package and associate it with the correct customer, order, and approved return request.

The customer must include or reference this code exactly as instructed.

Items returned without prior authorization, without the required return code, or to an unauthorized address may be rejected and may not be eligible for a refund.

Please do not use an address shown on the original shipment package as the return address unless PrintOne1 specifically confirms that address in writing.

The correct return address may vary depending on the product, supplier, warehouse, and country of fulfillment.

A return should only be shipped after PrintOne1 has confirmed the supplier's approval and provided the required return instructions and authorization details.

Receiving a return authorization code confirms that the return process has been opened with the relevant supplier.

It does not by itself guarantee a refund.

Refund eligibility will be determined after the returned product has been received and inspected in accordance with this Return & Refund Policy.

6. Exceptions and Non-Returnable Items

Certain types of products may not be eligible for return, including:

  • Perishable goods, such as food, flowers, or plants
  • Custom-made products
  • Personalized products
  • Special-order products
  • Certain personal care or hygiene products
  • Certain cosmetic products that have been opened, used, or unsealed where return is restricted for hygiene or health protection reasons
  • Hazardous materials
  • Flammable liquids or gases

Please contact us if you have questions about the return eligibility of a specific product.

Unless otherwise required by applicable law, gift cards are non-refundable.

Products purchased during a promotion or sale may be subject to specific return conditions.

However, any statutory consumer rights provided by applicable law remain unaffected.

7. Exchanges

If you would like a different item, size, color, or variant, the fastest option is generally to return the original item in accordance with this policy and place a separate order for the replacement product.

Before returning the original product, you must first contact PrintOne1 and follow the applicable return authorization process.

Once the return has been approved and the necessary instructions have been provided, you may return the original item.

A new product should normally be purchased through a separate order.

8. European Union 14-Day Right of Withdrawal

If your order is delivered to an address within the European Union, you may have the right to cancel or return your order within 14 days of receiving the goods, without giving a reason, in accordance with applicable EU consumer protection legislation.

To exercise this right, you must notify PrintOne1 within the applicable 14-day period.

PrintOne1 will then provide the appropriate instructions for the return.

Depending on the product, PrintOne1 may need to contact the relevant supplier or fulfillment provider before providing the correct return address and return authorization details.

Please do not send the item back before receiving the approved return instructions.

Unless a legal exception applies, the customer may inspect the product only to the extent reasonably necessary to establish its nature, characteristics, and functioning.

You will need to provide your receipt, order confirmation, or other proof of purchase.

Where permitted by applicable law, the customer may be responsible for the direct cost of returning the goods.

The EU right of withdrawal is separate from our voluntary 30-day return policy.

Nothing in this policy is intended to limit or remove any statutory consumer rights provided by applicable law.

9. Refunds

Once the returned product has been received and inspected by the relevant supplier, fulfillment facility, or other authorized return location, we will be informed of the outcome of the inspection.

We will then notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

We aim to process approved refunds within 10 business days.

Please note that your bank, credit card provider, or payment service may require additional time to process and post the refund to your account.

The time required for the return package to reach the supplier or return facility is separate from the refund processing period.

A return authorization or return code does not guarantee a refund.

A refund may depend on whether:

  • The correct product was returned
  • The return was sent to the authorized address
  • The required return authorization code or reference number was used
  • The item meets the applicable return conditions
  • The returned product successfully reaches the supplier or authorized return facility
  • The product passes the applicable return inspection

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us so that we can review the matter.

10. Important Return Information

Please keep the following points in mind before returning a product:

  • Always contact PrintOne1 first
  • Do not return a product directly to the supplier without authorization
  • Do not use the address shown on the original package unless PrintOne1 specifically confirms it
  • Wait until PrintOne1 has contacted the supplier and provided the approved return instructions
  • Use the return authorization code or reference number where required
  • Follow all return instructions carefully
  • Keep your shipping receipt and tracking number
  • Do not send a product to an address obtained independently from the internet or from previous orders

The authorized return address may be different for different products, suppliers, warehouses, and countries.

Returning an item to the wrong address may result in the package being rejected, lost, delayed, or unable to be associated with your return request.

PrintOne1 reserves the right to refuse a return that does not comply with the conditions of this policy, except where acceptance is required under applicable law.

Your statutory consumer rights remain unaffected.