Heart-Shaped Mug – Romantic Gift for Coffee Lovers

Important Delivery and Logistics Information

We want your order to arrive safely and with complete transparency. Below you will find everything you need to know about processing, shipping, and tracking.

1) Order Processing

• Processing time: 1 to 3 business days
• During this time we verify the order, prepare the item, and pack it for shipment.

2) Estimated Delivery Times

Delivery times are estimates and may vary due to carrier workload, peak seasons, and destination.

• USA: estimated 14 to 20 days
• International: up to 30 days

3) Tracking

• You will receive a tracking number by email once your order ships.
• Tracking updates may take 24 to 72 hours to appear after dispatch.

4) Address Accuracy and Changes

• Please double-check your shipping address at checkout.
• If you need to change it, contact us as soon as possible. Address changes may not be possible after shipment.

5) Delays and Customs

• International shipments may experience delays due to customs processing.
• Any customs duties or taxes are determined by your country and are the customer’s responsibility.

6) Delayed or Missing Packages

If your order has not arrived after the estimated delivery window:

• Contact us and we will investigate using the tracking information.
• If a shipment is confirmed lost, we will offer a replacement or a refund, depending on the case.

7) Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery.
• Include a brief description and clear photos.
• We will resolve it quickly with a replacement or a refund.

8) Returns

Due to the nature of our products and hygiene considerations, we do not accept returns for change of mind (for example sizing or color preference).

Important: Do not return items without authorization. If your case qualifies, we will provide return instructions and a return address.